Questions,
thoughtfully answered.

HautebyMimi is a luxury fashion house offering signature bags, women's clothing, and thoughtful gift items for men.

Yes. We ship worldwide. Delivery options and costs are calculated at checkout based on your location.

Orders are generally processed within 2–5 business days, excluding weekends and public holidays.

Delivery times depend on your location and the shipping option selected at checkout. International deliveries may take longer due to customs clearance and local courier processes.

Yes. Tracking information will be provided once your order has been dispatched, where tracking is available.

For international orders, customs duties, import taxes, VAT and other destination-country charges are the customer's responsibility, unless otherwise stated at checkout.

If you need to make a change or cancel your order, please contact us as soon as possible. Cancellation is only possible before your order is dispatched.

Eligible items can be returned or exchanged within 7 days of delivery where they meet the circumstances outlined in our Shipping & Returns Policy, such as receiving an incorrect, damaged or defective item.

Items must be unworn, unused, unwashed, unaltered and have their original tags attached.

Please contact us within 48 hours of delivery with your order number and clear photos/videos of the issue. Once verified, we will arrange an appropriate resolution.

We do not accept returns or refunds due to a change of mind. Please ensure you review the product details, size guide and description carefully before placing your order.

Eligible exchanges and returns are available for incorrect, damaged or defective items, subject to our Shipping & Returns Policy.

Items marked FINAL SALE or CLEARANCE are generally not eligible for return or exchange, except where the item is incorrectly supplied.

Please refer to the Size Guide available on the product page before placing your order. If you're unsure, our customer care team will be happy to assist.

Yes. Payments are processed through our designated secure payment providers. We do not intentionally store your complete card details on our own systems.